Shipping Policy

Updated: [September 23, 2026]

Shipping Policy

Thank you for choosing Posie. This policy explains how and when your order will reach you.

Presale Orders

Orders placed during our presale are expected to ship on or before October 21, 2026. Your card is charged when you place your order. You can cancel a presale order for a full refund at any time before it ships by emailing support@posie.co.

If we can't ship by October 21, 2026, we'll email you before that date with a revised ship date and give you the option to cancel your order for a full refund. If you don't respond, we'll keep your order active and ship it by the revised date. If we're delayed again beyond the revised date, we'll cancel your order and issue a full refund unless you tell us you'd like to keep waiting.

For Subscription customers, your first monthly refill is not charged until 30 days after your initial kit ships.

Order Processing

Once presale orders have shipped, in-stock orders are processed within 2 business days (Monday–Friday, excluding holidays). Orders placed after 12 p.m. ET or on weekends or holidays are processed the next business day.

Subscription Shipments

Subscription refills are charged on your scheduled renewal date and ship within 2 business days of that charge. You can view your next renewal date, update your shipping address, skip a refill, or cancel anytime in your account at posie.co/account. Changes must be made before your renewal date to apply to that refill. See our Subscription and Sales Terms for full details.

Where We Ship

We currently ship to all 50 U.S. states, APO/FPO/DPO addresses, and U.S. territories. We do not currently ship internationally.

Shipping Methods and Costs

• Standard shipping: standard shipping will be calculated at check-out. Typically arrives in [3–7] business days after your order ships.
• Expedited shipping: expedited shipping is available, and will be calculated at checkout. Typically arrives in [2–3] business days after your order ships.

Shipping costs are shown at checkout before you place your order. Delivery estimates are not guaranteed and can be affected by carrier delays, weather, or holidays. Orders to Alaska, Hawaii, APO/FPO/DPO addresses, and U.S. territories may take longer.

Order Tracking

When your order ships, you'll receive a shipping confirmation email with a tracking number. If you don't see it, please check your spam folder or contact us at support@posie.co.

Address Changes

Please double-check your shipping address at checkout. If you need to change it, email us at support@posie.co within 10 hours of placing your order, and we'll do our best to update it. Once an order has shipped, we can't change the address. We're not responsible for orders delivered to an incorrect address provided at checkout. Subscription customers can update the address for future refills in their account.

Lost, Stolen, or Damaged Packages

If your tracking shows your package was delivered but you can't find it, please check with neighbors and your building's mail area first. If it still hasn't turned up, contact us at support@posie.co within 10 days of the delivery date.

If your order arrives damaged or defective, email us at support@posie.co within 10 days of delivery with your order number and a photo of the damage. We'll send a replacement at no cost. If a replacement isn't available, we'll issue a refund instead.

If your order hasn't been delivered within 30 days of its estimated delivery date, you may cancel it and receive a full refund.

Returns and Refunds

For information about returns, refunds, and the Posie Promise, please see our Return & Refund Policy.

Questions

Contact us at support@posie.co. We aim to respond within 2 business days.