Return & Refund Policy
Updated: [September 23, 2026]
Return & Refund Policy
The Posie Promise
We want Posie to work for you. If it doesn't, we'll refund your first order in full. You have 30 days from the date your first order is delivered to request a refund under the Posie Promise.
The Posie Promise covers your first Posie order placed on posie.co, whether you chose the Subscription or Buy Once option. Your refund includes the product price (excluding shipping) on that first order. You do not need to send the product back.
How to Request a Refund
Email support@posie.co within 30 days of delivery and include:
- Your order number or other proof of purchase
- A brief note on why Posie wasn't right for you (this helps us improve, and won't affect your refund)
We will confirm your request by email and issue your refund within 5 business days. Refunds go back to your original payment method. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.
Subscriptions
If you are a Subscription customer, the Posie Promise applies to your initial kit. Requesting a Posie Promise refund will also cancel your subscription, so you will not be charged for future refills. You can also cancel your subscription at any time in your account, as described in our Subscription and Sales Terms.
Monthly refill shipments are not covered by the Posie Promise and are non-refundable once charged, except as described below or where a refund is required by law. To avoid a refill charge, cancel or skip before your renewal date.
Presale Orders
Presale orders can be canceled for a full refund at any time before they ship by emailing support@posie.co. If we are unable to ship your presale order by the expected ship date, you will also have the option to cancel for a full refund, as described in our Shipping Policy. For presale orders, the 30-day Posie Promise window begins when your order is delivered, not when you placed it.
Damaged, Defective, or Lost Orders
If any order, including a subscription refill, arrives damaged or defective, or is lost in transit, we will send a replacement at no cost. Please see our Shipping Policy for how and when to report these issues. If a replacement is not available, we will issue a refund instead.
Limits
The Posie Promise applies once per customer, to your first order only. We may limit or deny refunds in cases of suspected fraud or abuse, or as otherwise permitted by law.
This policy applies only to purchases made directly on posie.co. If you bought Posie products from an authorized reseller, please refer to that retailer's return and refund policy. Purchases from unauthorized resellers are not eligible for returns, refunds, or the Posie Promise.
Contact Us
Questions? Contact us at support@posie.co. We aim to respond within 2 business day.